Privacy Policy

1. Introduction

Welcome to Learny Centre ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you visit our website learnycentre.com and use our educational gaming platform.

Learny Centre is operated by our organization, registered under Registration Number 02800907, located at 195 Kutch Gardens Suite 876, South Charley, ON N4K1V9, Canada.

By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with our practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

We collect personal information that you voluntarily provide to us when you:

• Register for an account on our platform
• Contact us through our contact form or email
• Subscribe to our newsletter
• Participate in surveys or feedback requests
• Make a purchase or request a demonstration

This information may include:

• Name (first and last)
• Email address
• Phone number
• School or institution name
• Postal address
• Payment information (processed securely by third-party payment processors)
• Educational role (teacher, administrator, student, parent)

2.2 Student Information

For students using our educational gaming platform, we may collect:

• Username and password (encrypted)
• Grade level or age range
• Learning progress and achievement data
• Gameplay statistics and interaction patterns
• Assessment results and performance metrics

We collect student information only with appropriate consent from schools, parents, or guardians as required by applicable laws including COPPA (Children's Online Privacy Protection Act) and PIPEDA (Personal Information Protection and Electronic Documents Act).

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information about your device and browsing behavior, including:

• IP address
• Browser type and version
• Operating system
• Device type and screen resolution
• Referring website
• Pages viewed and time spent on pages
• Date and time of visits
• Click patterns and navigation paths

2.4 Cookies and Tracking Technologies

We use cookies, web beacons, and similar tracking technologies to enhance your experience. These technologies help us:

• Remember your preferences and settings
• Understand how you use our platform
• Improve our services and user experience
• Deliver personalized content and advertisements
• Analyze site traffic and usage patterns

You can control cookie preferences through your browser settings or our cookie consent banner.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery and Improvement

• Provide, operate, and maintain our educational gaming platform
• Create and manage user accounts
• Deliver personalized learning experiences
• Track student progress and generate performance reports
• Improve our games, content, and educational methodologies
• Develop new features and services

3.2 Communication

• Respond to your inquiries and support requests
• Send administrative information, updates, and notifications
• Deliver newsletters and educational content (with your consent)
• Provide customer service and technical support
• Communicate about changes to our policies or services

3.3 Analytics and Research

• Analyze usage patterns and trends
• Conduct educational research (with anonymized or aggregated data)
• Measure the effectiveness of our educational content
• Generate statistical insights to improve learning outcomes

3.4 Legal and Security

• Comply with legal obligations and regulatory requirements
• Protect against fraud, abuse, and security threats
• Enforce our Terms and Conditions
• Resolve disputes and troubleshoot problems

4. Information Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information only in the following circumstances:

4.1 Educational Institutions

When schools or educational institutions use our platform, we share student progress data and analytics with authorized teachers and administrators for educational purposes.

4.2 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Cloud hosting and data storage services
• Payment processing
• Email delivery services
• Analytics and performance monitoring
• Customer support platforms

These providers have access to personal information only as needed to perform their functions and are obligated to maintain confidentiality.

4.3 Legal Requirements

We may disclose information when required by law or in response to:

• Valid legal processes (subpoenas, court orders)
• Government or regulatory investigations
• Requests to protect our rights, property, or safety
• Emergency situations involving potential harm to persons

4.4 Business Transfers

If Learny Centre is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email and/or prominent notice on our website of any such change in ownership.

4.5 With Your Consent

We may share information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest using industry-standard protocols (SSL/TLS)
• Secure authentication and access controls
• Regular security audits and vulnerability assessments
• Employee training on data protection and privacy practices
• Restricted access to personal information on a need-to-know basis
• Regular backups and disaster recovery procedures

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Data Retention

We retain personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Active Accounts: Information is retained while your account remains active
• Student Data: Retained according to school/institutional requirements and applicable educational regulations
• Communication Records: Retained for customer service purposes (typically 3-5 years)
• Analytics Data: Aggregated data may be retained indefinitely for research purposes
• Legal Requirements: Some data may be retained longer to comply with legal obligations

When personal information is no longer needed, we securely delete or anonymize it in accordance with our data retention schedule.

7. Children's Privacy

Protecting children's privacy is especially important to us. Our educational platform may be used by children under the age of 13 (or the applicable age of digital consent in your jurisdiction). We comply with COPPA (Children's Online Privacy Protection Act) and similar international regulations.

7.1 Parental Consent

We collect personal information from children only with verifiable parental or school consent. Schools may provide consent on behalf of parents under COPPA's school official exception when using our platform for educational purposes.

7.2 Information We Collect from Children

We collect only information necessary for educational purposes:

• Username and password
• Age or grade level
• Learning progress and achievement data
• Gameplay statistics

We do not require children to provide more information than reasonably necessary to participate in our educational activities.

7.3 Parental Rights

Parents have the right to:

• Review their child's personal information
• Request deletion of their child's information
• Refuse further collection or use of their child's information
• Receive information about our data practices

To exercise these rights, please contact us at info@learnycentre.com.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

8.1 Access and Portability

You have the right to request access to the personal information we hold about you and receive a copy in a portable format.

8.2 Correction

You can request correction of inaccurate or incomplete personal information.

8.3 Deletion

You can request deletion of your personal information, subject to legal and contractual obligations.

8.4 Objection and Restriction

You may object to certain processing activities or request restriction of processing under specific circumstances.

8.5 Withdraw Consent

Where processing is based on consent, you can withdraw consent at any time.

8.6 Marketing Communications

You can opt out of marketing emails by clicking the unsubscribe link in any promotional email or contacting us directly.

To exercise any of these rights, please contact us using the information provided in Section 13.

9. International Data Transfers

Learny Centre operates from Canada. If you access our services from outside Canada, please be aware that your information may be transferred to, stored, and processed in Canada and other countries where our service providers operate.

We ensure that international transfers comply with applicable data protection laws through appropriate safeguards such as standard contractual clauses or other legally approved mechanisms.

10. Third-Party Links and Services

Our website may contain links to third-party websites, services, or applications that are not operated by us. This Privacy Policy does not apply to third-party services. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party services you visit.

We use third-party services including:

• Google Tag Manager for analytics
• Facebook Pixel for marketing analytics
• Payment processors for transaction handling

These services have their own privacy policies governing their use of information.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

• Posting the updated policy on our website with a new effective date
• Sending email notifications to registered users
• Displaying a prominent notice on our platform

Your continued use of our services after changes become effective constitutes acceptance of the updated Privacy Policy. We encourage you to review this policy periodically.

12. California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising privacy rights

California residents can exercise these rights by contacting us at info@learnycentre.com.

13. Contact Information

If you have questions, concerns, or complaints about this Privacy Policy or our data practices, please contact us using the information above. We will respond to your inquiry within 30 days.

14. Dispute Resolution

If you have a complaint about our privacy practices, please contact us first so we can attempt to resolve the issue. If you are not satisfied with our response, you may file a complaint with the appropriate data protection authority in your jurisdiction.

For Canadian residents, you may contact the Office of the Privacy Commissioner of Canada.